Frequently Asked Questions

We serve the entire Tri-State area for veterinary appointments and the entire east coast for relocation services. 

16 years as a Registered/Certified Veterinary Technician and 10 years of technical experience in oncology and other specialty departments. Tailwind and it's employee have extensive training in animal health and safety, ensuring the highest level of care for each pet.

It all depends on total distance. We'll typically deliver your pet in 1-3 days, depending on distance traveled. For safety reasons, we do not travel more than 700 miles per day.

To provide focused attention and care, we typically transport only one family’s pets at a time. This ensures a calm and personalized environment, especially for pets with medical needs.

Yes, we provide regular communication on your pet’s status and location via phone, text and photo messages. After the appointment, we’ll also inform you of any changes to their treatment or condition.

Yes, we use the LIFE360 App to share our current location with families so they know exactly where their pet is during their journey.

Our rates are based on distance, travel time, and the specific needs of your pet. We’re happy to provide a customized quote after discussing your pet’s requirements and the nature of their appointment or relocation needs.

Yes, we offer group transportation for multi-pet households. Additional pets receive         50% OFF of our standard rate of $1.20 per mile. (3 pet maximum)

For long-distance travel, we plan carefully by providing regular rest stops, hydration breaks, and any necessary care to keep your pet comfortable throughout the journey.

Absolutely! We accompany your pet throughout their entire appointment, discuss their treatment plan with the veterinary team, and keep you informed about any updates or changes.

Yes! We are trained to administer any medications as directed by your veterinarian, including insulin.

Yes, all of our drivers are fully licensed and insured for your pets safety and peace of mind.

Absolutely! We understand that every pet is unique, and we’ll work with you to ensure that any specific needs or requests are met during the trip. 

Once your pet is safely home, we’ll update you on their appointment and discuss any important information, including changes in their treatment plan.

While we primarily focus on scheduled oncology appointments, routine appointments and relocations services, we can discuss emergency transport options on a case-by-case basis, depending on severity, timing and availability.

2 weeks in advance is preferred! However, we recommend booking as early as possible, especially for ongoing treatment schedules and relocations services. However, we’ll do our best to accommodate last-minute requests based on availability. Additional fees may apply.

We are experienced in safely transporting pets with limited mobility or disabilities. We use gentle lifting techniques and provide extra support to ensure their comfort and security.

You can reach us directly by phone or text for updates throughout your pet’s journey. We keep communication open to ensure you’re informed every step of the way.

Yes, we provide updates at stops every 3-4 hours during long distance trips. We also provide updated on arrival and completion of veterinary appointments. We understand how important it is to keep you informed every step of the way.

We’re happy to accommodate feeding schedules and any dietary restrictions during transport. Simply provide us with any food, feeding instructions, and timing details.

We can accommodate multiple pets from the same household, and we’re happy to discuss any additional fees for longer appointments or multiple-pet transport at the time of booking.